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Home and Community Care (HACC) Program

What is the HACC Program? 

Volunteering SA&NT is committed to supporting HACC agencies involving volunteers to:
  • Develop and strengthen continuous improvement systems for volunteer referral, recruitment and retention strategies.
  • Increase competency and compliance with the National Standards for Volunteer Involving Organisations.
 We do this by: 
  1. Training of volunteer managers in referral, recruitment, and retention strategies.
  2.   Providing regular bulletins on volunteer management issues and trends affecting their industry, and access to on-line referral, with listings of volunteer vacancies.
  3.  A demonstrated focus on supporting HACC agencies involving volunteers in their service delivery in specific communities, eg. Aboriginal and Culturally and Linguistically Diverse population groups.
  4. A demonstrated focus of innovative service delivery to regional and remote communities seeking to include more volunteers in their service delivery.  

Download the HACC Brochure here

Rights and Responsibilities

Our pledge to, and expectations of, our service users. 
Rights and Responsibilities Charter3.pdf

Complaints and Grievance Policy

Volunteering SA&NT is committed to achieving and maintaining an environment that is positive, productive and harmonious, where complaints, grievances and appeals are managed promptly, confidentially, impartially and fairly.
Download the Complaints and Grievance Policy here


Culturally and Linguistically Diverse (CALD) HACC Programs

Volunteering SA & NT is committed to the principle of inclusion and is working in partnership with the multicultural aged care sector to strengthen volunteer involving programs for the elderly. There are currently 52 HACC funded organisations, delivering programs in over 30 multicultural communities across South Australia and providing an important and valuable service.

Feedback from agencies, however, indicates that the sustainability of volunteer involving programs providing services for the aged, is threatened by a dependence on a decreasing pool of ageing volunteers. Recruitment strategies, capacity building and succession planning are key issues facing the sector.

It is expected that this will be compounded by a predicted increase in South Australia's elderly multicultural population, demanding a likely increase in services. In 1996, 1 in 8 people aged over 80 years were from a culturally and linguistically diverse background. In 2010 this has risen to 1 in 5 and is projected to increase to 1 in 4 by 2026. (Projections of Older Immigrants: People from Culturally and Linguistically Diverse Backgrounds, 1996-2026 Report, Australian Institute of Health & Welfare, 2001)

Volunteering SA & NT has joined with the sector and the Office for the Ageing, forming the CALD HACC Working Party for Volunteering to address these issues.

CALD HACC Working Party for Volunteering

Background: A CALD HACC Forum June 2008 identified declining levels of volunteering in CALD HACC organisations as a critical issue. Dependence on an ageing volunteer workforce and failure to attract new multicultural volunteers was seriously impacting on the ability of CALD agencies to deliver services. It also posed a significant threat to the survival of many small CALD HACC organisations. The Office for the Ageing (OFTA) Multicultural Team from the Department for Families and Communities committed to supporting a Working Party to address these issues and approached Volunteering SA&NT to manage this process. A Working Party was formed in August 2008 with membership from 20 CALD HACC organisations, OFTA and Volunteering SA&NT.

Terms of Reference
The Working Party: The Working Party meets bi-monthly and has identified a number of strategies and critical actions to take to address issues facing the sector now and into the future. Volunteering SA & NT is funded to employ a Project Officer whose key role is to put into action the ideas and solutions identified by the Working Party. The Project Officer focuses on volunteer workforce and sustainability issues with the aim of achieving continuous improvement in volunteer involving service delivery for the multicultural elderly.

For further information, contact Volunteering SA & NT on (08) 82217177(08) 82217177 or email the CALD HACC Project Officer on david.jacquier@volunteeringsa-nt.org.au. If you are interested in volunteering in the Multicultural Home & Community Care sector, go to MultiCultural Volunteering

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